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FAQ

Where do you ship to? Plus

We ship worldwide from the United States. We are not shipping to Russia or Ukraine at this time.

How long will it take to receive my order? Plus

Please refer to the product descriptions for expected ship dates. If you ordered multiple items, your order will be held until the entire order is ready to ship.

This does not include time in transit and is regardless of shipping method chosen at checkout.

How much does shipping cost? Plus

All shipping rates will vary depending on a few different factors, some of which include:

* Domestic vs International shipments
* Total weight of package
* Selected shipping method

Why is the shipping cost higher than expected on international orders? Plus

Our international orders have duties and taxes included in the total shipping cost, so you don't have to worry about it at the time of delivery.

Any applicable duties and taxes for your delivery location are calculated at checkout and included in your total shipping cost. The order is then shipped 'duties paid' so it will arrive quickly and efficiently.

Can I change my shipping address after I've placed my order? Plus

Yes, as long as your order has not already shipped and is not being updated to an international address! Please email thedogist@emeraldfulfillment.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.

What happens if my package is lost or stolen? Plus

We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.


To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add at checkout.

For more information on Route+, click here.

Can I cancel or return my order for a refund? Plus

All sales are final. We are unable to offer refunds at this time.

Do you offer exchanges? Plus

Exchanges are dependent on current stock levels and item(s) purchased. Please email thedogist@emeraldfulfillment.com for any exchange inquiries. The cost of shipping will be the customer's responsibility.